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Emergency Department: +603-7627 0022

Enquiry Hotline: +6010-551 7988

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Patient & Visitor Information

HOME – Patient & Visitor Information

Visiting Rules & Restrictions

Visiting Hours & Policies

  • To ensure the safety, comfort, and recovery of our patients:
  • General Ward: 12:00 PM – 2:00 PM & 6:00 PM – 8:00 PM
  • No children under 12 are allowed unless accompanied by an adult.
  • Only two visitors per patient are allowed at any given time.
  • Please respect patient privacy and hospital quiet hours.
HDU & Special Unit Access

Visits to the High Dependency Unit (HDU) and other special care units are highly restricted. Entry is allowed only with prior approval from the medical team. Visitors must follow PPE and hygiene protocols strictly.

Billing

Insurance & Billing

Accepted Insurance Providers

We partner with a wide network of local and international insurance companies. Some of our panel partners include:

(Please contact our billing department for the latest list of accepted panels.)

Medical Accreditations and Industry Awards

Certified Standards in Malaysian Healthcare Services

Stella Kasih Medical Centre continues to uphold global healthcare benchmarks through recognized certifications and institutional accolades, including:

Stella Kasih Medical Centre is an approved healthcare provider with insurance panelship and is officially recognised by the Ministry of Health Malaysia (KKM) to operate and manage the hospital. This recognition underscores our commitment to delivering trusted, ethical, and high-quality care across all departments.

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Healthcare CSR and Community Programs in Malaysia

Building Healthier Communities Through Outreach and Education

Stella Kasih Medical Centre is committed to advancing healthcare access and awareness through impactful Corporate Social Responsibility (CSR) programs that reach underserved populations across Malaysia. These initiatives are designed to promote preventive care and early intervention while leveraging the hospital’s multidisciplinary expertise, which includes Paediatrics, Obstetrics & Gynaecology (O&G), Orthopaedics, General Surgery, and Internal Medicine.

Key programs include:

  • Free Community Health Screenings for early detection of chronic and lifestyle-related diseases
  • Health Awareness Workshops addressing women's health, children's nutrition, mental well-being, and musculoskeletal care—underscoring our integrated, specialty-driven approach to prevention and education
  • Mobile Health Clinics delivering essential medical services to remote and underserved communities
  • School Health Talks promoting hygiene, preventive care, and health literacy from a young age
  • Through these ongoing initiatives, Stella Kasih Medical Centre reinforces its role as a proactive advocate for public health, dedicated to fostering wellness and equitable healthcare access nationwide.

Information

Need More Help?

For assistance, call our Patient Services Desk or visit the Information Counter located at the main entrance.

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